What is the Garden Connections Warranty Policy?

Garden Connections Inc. (hereinafter referred to as “Garden”) warrants to the original purchaser that its products shall be free from material manufacturing defects for two years from the date of original purchase, under normal use and service conditions.

If a manufacturing defect appears within the warranty period, you must notify Garden Connections in writing by sending a description of the claimed defect including quantity affected, photographs of the defects and entire area, a sample of the defective product, along with proof of purchase to:

Garden Connections Inc., Box 70607, RPO Junction Gardens, Toronto, On, M6P 4E7

After confirmation by an authorized Garden Connections representative of the defect, Garden Connections sole responsibility shall be, at its option, to either replace the defective item or refund that portion of the purchase price paid by the end user for the defective item, not including the cost of initial installation.

This warranty shall not cover costs and expenses incurred with respect to the
removal of defective products or the installation of replacement materials, including but not limited to, labour and freight.

Garden Connections does not expressly or impliedly warrant against, nor is responsible for, any product failure, product malfunction, or damages attributable to:

Improper installation of Garden Connections’ products and/or failure to abide by Garden Connections’ installation guidelines, including but not limited to, failure to install the panels on a solid, gently sloping surface or a surface that is not properly drained;
Any cracking, breakage or other damage occurring during or after installation, if not installed by Garden Connections;

Use of Garden Connections products in an application not recommended by Garden Connections’ procedures, instructions and local building codes;

Movement, distortion, collapse or cracking of the surface or the supporting structure on which Garden Connections products are installed;

Any act of God, such as but not limited to flood, hurricane, earthquake, lightning, fire etc., environmental conditions, such as but not limited to air pollution, mold, mildew, etc., or staining from foreign substances, such as but not limited to dirt, grease, oil, etc.

Natural imperfections or variations in the wood, stone or synthetic grass; Natural weathering of the wood or wood composite or any other material including but not limited to fading of the wood or wood composite, stone or synthetic grass colour;
 

Improper handling, storage, abuse or neglect of Garden Connections products; and
everyday, regular wear and tear.

You are solely responsible for determining the effectiveness, fitness, suitability and safety of the Garden Connections products in connection with its use in any particular application. No person or entity is authorized by Garden Connections to make any statement or representation as to the quality or performance of Garden Connections products other than as contained in this warranty and Garden Connections shall not be bound by any such statements or representations. This warranty may not be altered or amended except by means of a written document signed by an authorized representative of Garden Connections.

UNDER NO CIRCUMSTANCES WILL GARDEN CONNECTIONS BE LIABLE OR OBLIGATED FOR ANY INCIDENTIAL, CONSEQUENTIAL, INDIRECT, SPECIAL, PUNITIVE OR ANY OTHER DAMAGES OF ANY KIND WHATSOEVER (INCLUDING, BUT NOT LIMITED TO, LOST PROFITS, LOST SALES, LOSS OF GOODWILL, STOPPAGE OF WORK, OR IMPAIRMENT OF ASSETS), WHETHER FORESEEABLE OR UNFORESEEABLE, ARISING OUT OF BREACH OR FAILURE OF EXPRESS OR IMPLIED WARRANTY, BREACH OF CONTRACT, FRAUD, MISREPRESENTATION, NEGLIGENCE, STRICT LIABILITY IN TORT OR OTHERWISE, EXCEPT AND ONLY TO THE EXTENT THIS LIMITATION IS SPECIFICALLY PRECLUDED BY APPLICABLE LAW OF MANDATORY APPLICATION. GARDEN CONNECTIONS’ LIABILITY WITH RESPECT TO DEFECTIVE PRODUCTS SHALL IN NO EVENT EXCEED THE REPLACEMENT OF SUCH PRODUCTS OR REFUND OF THE PURCHASE PRICE, AS DESCRIBED ABOVE.

This warranty shall only be applicable and enforceable in Canada and the United States of America.